April 30 is two weeks away. Across Malaysia, thousands of people are logging into MyTax for the first time, and many of them are typing one version of the same question into an AI chatbot: “What tax reliefs can I claim to get the most money back?” The AI answers confidently. But there is a

Last month, a 38-year-old business owner from Kuala Lumpur typed these words into an AI chatbot: “Can you help me write a simple will? I want to leave everything to my wife and children.” Within seconds, he had a neatly formatted document. He saved it, felt relieved — and assumed the matter was settled. It

Every week, thousands of Malaysians open ChatGPT or Claude and type a version of the same question: “Do I really need critical illness insurance if I already have a medical card?” The AI gives a confident, well-structured answer. But there’s something important it almost always leaves out. A Scenario That Plays Out Every Day Sarah