Every week, thousands of Malaysians open ChatGPT or Claude and type a version of the same question: “Do I really need critical illness insurance if I already have a medical card?” The AI gives a confident, well-structured answer. But there’s something important it almost always leaves out. A Scenario That Plays Out Every Day Sarah
Ahmad is a 42-year-old business owner in Kuala Lumpur. He opened ChatGPT one evening, typed: “I have RM380,000 in EPF. Can I retire at 60 comfortably?” — and got back a four-paragraph answer within seconds. He felt relieved. He closed his laptop and went to bed thinking his retirement was sorted. It wasn’t. The Question